Privacy Policy

1. Introduction

Natura Water ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or purchase our products.

2. Information We Collect

We may collect information about you in a variety of ways, including:

• Personal Data: Name, email address, phone number, postal address, and other contact information you provide when making enquiries or purchases.
• Business Information: Company name, job title, and business details when you request a quote or consultation.
• Payment Information: Credit card numbers, banking details, and billing information processed securely through our payment providers.
• Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, and time spent on pages.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders and service requests
• Respond to your enquiries and provide customer support
• Send you marketing communications (with your consent)
• Improve our website, products, and services
• Comply with legal obligations and protect our rights
• Schedule installations, maintenance, and service appointments

4. Information Sharing

We may share your information with:

• Service Providers: Third parties who perform services on our behalf, such as payment processing, delivery, and installation.
• Business Partners: Authorised distributors and installation specialists in your region.
• Legal Requirements: When required by law or to protect our rights and safety.

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent for marketing communications
• Lodge a complaint with a supervisory authority

7. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and understand where our visitors come from. You can control cookie settings through your browser preferences.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: